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Returns / Exchanges

Return Exceptions

Just a heads up, we’re unable to accept returns or exchanges on custom products, earrings or solid-gold products.

All Returns:

We do not accept returns.



We will process and ship your exchange within 48 hours of the original order being received.

To process an exchange please contact us with your order number at


Lifetime Guarantee:

We are fully committed to creating and providing the best standard of jewellery, which is why we offer a lifetime guarantee for all purchases of gold plated jewellery. If your product damages, fades, or stops working under normal wear, the guarantee entitles you to a one-time replacement of the piece - free of charge. This warranty is voided under any user damage issues (scratches & accidental breakage)

If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.

There is a $75 repair fee if you encounter future problems, only for repairable items.

*Lifetime guarantee does not cover lost or stolen items*

To process a warranty exchange please contact us with your order number at

Cancelling your order:
Unfortunately, we are unable to cancel your order after it has been placed.