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Returns / Exchanges

Return Exceptions

Just a heads up, we’re unable to accept returns or exchanges on custom products, earrings or solid-gold products.

All Returns:

We do not accept returns.

 

Exchanges:

We will process and ship your exchange within 48 hours of the original order being received.

To process an exchange please contact us with your order number at contact@perezofficial.co

 

Lifetime Guarantee:

We are fully committed to creating and providing the best standard of jewellery, which is why we offer a lifetime guarantee for all purchases of gold plated jewellery. If your product damages, fades, or stops working under normal wear, the guarantee entitles you to a one-time replacement of the piece - free of charge. This warranty is voided under any user damage issues (scratches & accidental breakage)

If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.

There is a $75 repair fee if you encounter future problems, only for repairable items.

*Lifetime guarantee does not cover lost or stolen items*

To process a warranty exchange please contact us with your order number at contact@perezinternational.co

Cancelling your order:
 
Unfortunately, we are unable to cancel your order after it has been placed.